Running the IT department for a virtual K-12 institution can be challenging, especially during the first few weeks of school. New students need assistance getting their online setups in order, and returning pupils need help recovering the passwords they forgot over the summer. Instructors also need assistance, which is why Pennsylvania Virtual Charter School devotes several weeks to pure IT support at the start of every school year.
Crunch Time
“The first two weeks are always complete bedlam as far as IT support goes,” said Michael Rublesky, senior director of technology at the Norristown, PA-headquartered institution, which serves students statewide. “There are anywhere from 1,200 to 1,500 new students coming online every year, and they all need help getting up and running.”
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